KANSAS Town, Mo. — Marisa Santillan sat down in the center of her living room floor to enjoy with her pup. The two had a good deal of space mainly because the $800 sofa Santillan had purchased and paid out for back again in June has never arrived.
She bought it at Household furniture Spot on North Oak. It was intended to be delivered in September. At initially she was not anxious when it didn’t arrive for the reason that she realized there have been world wide provide chain problems delaying the shipping and delivery of lots of things.
It was only immediately after her cellphone phone calls to Furniture Location went unanswered that she turned anxious – so anxious that she drove to the retailer to test on the standing of her sofa. She observed the door locked even nevertheless she was viewing all through the center of the day.
“OK, very well possibly they just closed early,” Santillan reported. “So I went back like a few far more occasions, and they have been shut all through organization several hours.”
She ultimately attained proprietor Nicholas Baker by e mail. He explained to the keep was going, but that her furnishings would continue to be shipped. So much time had handed by that point, that she asked for a refund as an alternative.
“They didn’t reply,” she said.
She compensated one more check out. This time the retail store wasn’t just shut, it was empty. Santillan wasn’t the only shopper in shock.
“That retail outlet is the cleanest I have ever seen it,” Ashlee Snyder Cox reported. “The signage is down. Practically nothing. Like you wouldn’t know what was in there.”
Cox explained she gave the store $1,700 again in March for a sofa, chair, loveseat and a rug. It was supposed to arrive in June.
“I’m genuinely discouraged,” Cox explained. “I just truly feel definitely taken edge of.”
Cox reported she started getting to be concerned in August and compensated a private visit to the store. She said the supervisor told her the loveseat and chair had already arrived. The supervisor stated she was waiting around for the sofa right before delivering the buy.
Cox she mentioned requested to pick up the two items the retail store had received that day, but was advised that would be difficult mainly because they weren’t at the retail outlet, but in a warehouse in an undisclosed locale.
When Cox spoke with Trouble Solvers two months later she had absolutely nothing to present for her income except the $200 rug – the only piece of her order that she’d gained.
Santillan and Cox are just two of 6 individuals who contacted FOX4 Dilemma Solvers. All experienced very similar stories. They were being out hundreds of pounds and had practically nothing to exhibit for it.
Difficulty Solvers attempted to observe down owner Nicholas Baker. He did not reply to our cellular phone phone calls. When we messaged him on Facebook, we ended up blocked by both of those Baker and his spouse Alissa Daniel Baker who prospects explained ran the retail store.
Challenge Solvers tried out getting Baker at a home in the Northland that he lists as his company deal with with the Missouri Secretary of State’s Office environment. When no a single answered the doorway, we remaining a company card but in no way heard from anyone. A automobile in the driveway tracked again to a person who has the exact last name as Baker’s, according to the Missouri Department of Profits.
We also experienced no luck when we knocked on the door of an tackle in Kearney once joined to Baker nor at a dwelling in Polo, which Baker experienced stated as the deal with of a organization registered with the Missouri Secretary of Point out – Mattress Factory Immediate KC.
Problem Solvers then experimented with making contact with the owner of the furniture shipping support Baker used, in accordance to his consumer receipts, Asset Transportation in Excelsior Spring. The operator by no means returned our contact.
We weren’t the only ones on the lookout for Baker. The operator of the Northland strip shopping mall where by Household furniture Place was found explained to FOX4 he’s also trying to come across him.
Here’s the fantastic news. After Trouble Solvers commenced investigating, some of the very long-awaited furnishings begun getting sent.
Two consumers advised us they were notified by a delivery enterprise that their home furniture was on its way. The consumers mentioned they obtained the furnishings this week, but have never been provided an rationalization by Baker.
Other consumers tell us they are no longer intrigued in acquiring their household furniture ought to it ever get there. They’ve previously acquired new household furniture from a different retail store to replace it. All they want is their revenue again.
We’ll allow you know what occurs.
Counsel a Correction